Privacy Policy

Last updated: 21 September 2026

1. Who We Are

This Privacy Policy applies to Qube Technologies (“Qube”, “we”, “us”, “our”), a home theatre and smart home automation firm based in Hyderabad, Telangana, India, and to the website qubetechnologies.in (the “Site”), any related apps, and our WhatsApp and phone-based communication channels (together, the “Services”). By using our Services, you agree to the practices described below.

2. Information We Collect

Information you give us

• Contact and enquiry details — name, phone number, email address, and project information you submit through our contact form, showroom visits, calls, or WhatsApp.
• Project and site details — address, room dimensions, budget range, and preferences you share with us for quotations, design, and installation.
• Communications — records of calls, emails, and WhatsApp conversations (including messages exchanged with our WhatsApp assistant) so we can respond accurately and keep a history of your enquiry.

Information collected automatically

• Usage data — pages visited, device and browser type, approximate location (city level), and referral source, collected via standard web analytics and server logs.
• Cookies — small files used to keep the Site working correctly and to understand how visitors use it. You can disable cookies in your browser settings; parts of the Site may work less well as a result.

3. How We Use Your Information

• To respond to enquiries, prepare quotations, and schedule site visits or showroom appointments.
• To deliver, install, and support the home theatre and smart automation systems you engage us for.
• To send project updates, invoices, and service communications related to your engagement.
• To improve our Site, offerings, and customer experience.
• To comply with legal, tax, and regulatory obligations in India.

We do not use your personal information for purposes unrelated to the above without your consent.

4. How We Share Information

We do not sell your personal information. We share it only where necessary, with:

• Service providers we rely on to run our Services, such as our hosting provider (Vercel), database provider (Supabase), and WhatsApp Business API infrastructure — each bound to protect data on our behalf.
• Installation partners and brand principals (e.g. Crestron, Lutron, Dolby-certified equipment suppliers) where needed to fulfil your project, such as product registration or warranty activation.
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, property, or safety, or that of our customers.

5. Data Security

We use industry-standard measures — including encrypted data transmission (HTTPS), access controls, and secure hosting — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to minimise risk and respond promptly to any incident.

6. Data Retention

We retain enquiry, project, and communication records for as long as needed to deliver our Services, honour warranties, meet our accounting and legal obligations, and resolve disputes — after which the information is deleted or anonymised.

7. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, where we are not required to retain it for legal reasons.
• Withdraw consent for communications such as marketing messages, at any time.

To exercise any of these rights, contact us using the details in Section 10 below.

8. Children's Privacy

Our Services are intended for adults engaging our business services and are not directed at children. We do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last updated” date above indicates the most recent revision. Continued use of our Services after an update constitutes acceptance of the revised policy.

10. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, for any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact our Grievance Officer:

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from it are subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.